News & Alert : Plasma Power Cycling Firmware Update

No title




We
have recently become aware of a potential issue affecting specific Samsung Plasma
TVs that may cause the TV to turn off and on randomly. This potential
issue affects the following models:

Models

?
PN43F4500AFXZA

?

PN43F4550AFXZA

?
PN51F4500AFXZA

?
PN51F4550AFXZA

?

PN51F5300AFXZA

?
PN51F5350AFXZA

?
PN60F5300AFXZA

?
PN60F5350AFXZA

?
PN64F5300AFXZA

While
the issue affects only a small number of the TVs listed, we strongly recommend
updating your TV via USB thumb drive to prevent any possible issues in the future.
To download the software, click on your model above to be connected to the support
page for your product.

Before
updating the firmware, please read the firmware upgrade procedure below carefully.

[Software
Upgrade Procedure]
Important:
Please
read the upgrade instructions below thoroughly before you start. Do NOT unplug
the power or remove the USB drive at any time during the firmware upgrade process.
  

Update
procedure:

1)
With
the TV turned OFF, insert your USB drive into the USB port on the side (or
rear) of the TV.

2)
Press
the Power button on your TV to turn it on.

3)
Press
the Menu button on your Samsung TV Remote Control.

4)
Press
the  Up (?) or Down (?) arrow key to select Support and press ENTER.

5)
Press
the Up (?) or Down (?) arrow key  to select Software Update and press
ENTER

Note:
If Software Update is grayed out wait 1-2 minutes and check again.

6)
The
message "Scanning for USB" will appear on the TV screen

7)
When
an update is found you will see the message to start update, OK will be
highlighted, press ENTER to begin installation.

8)
The
Software Update will start automatically.

9)
When
complete you will be notified and the TV will turn off and on automatically.

Note:
If at any point your TV does not turn back on automatically it is safe to do
so manually after waiting 60 seconds.

If
you have any questions or need additional assistance with the firmware update
installation, check out the how-to guide on your model’s support page or call
Samsung customer service at 1-800-SAMSUNG (726-7864).

 

]]>

View the original article here